Refund Policy | Returns, Exchanges, and Cancelations
Cancellations
Orders can be canceled within 24 hours of placement or until the order is shipped, whichever comes earlier. Once an order has shipped or the 24-hour window has passed, it cannot be canceled.
Returns & Exchanges
We want you to love your OLKA pieces. Return and exchange requests are accepted within 7 days of delivery.
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The Cut-off: No exchange or return requests will be entertained after 7 days from the delivery date.
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Exchange Limit: Items can only be exchanged once per order.
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Damaged or Defective Items: Must be reported immediately to support@olkaclothing.com.
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Mandatory Unboxing Video: Damage claims will strictly only be accepted if accompanied by a clear, continuous unboxing video showing the sealed parcel being opened.
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Quality Check: All returned items are subject to a mandatory inspection by our QC Team before any resolution is approved.
- Returns: For all approved returns, a ₹100 return processing and shipping fee will be deducted from the final refund amount.
OLKA Personalised & Customised
Items from the OLKA Personalised & Customised category are custom-made for you. These pieces are not eligible for returns or exchanges unless our QC team confirms a manufacturing defect.
Expectations & Feedback
If you feel your product does not match the website description, reach out to our Customer Service team within 7 days of delivery. Our team will review your case to ensure a fair resolution.
Refund Processing
Once a return is received and approved by OLKA TRENDS, your refund will be issued in the form of Store Credit with lifetime validity. Please allow 7 business days post-inspection for the store credit to be issued to your account.
Questions? Reach out to us at support@olkaclothing.com or WhatsApp us on +91 9167999928.